Customer Service � you are doing it right!
Wow, another chance to write a non-ranty blog post! I love it!
With Miss 7 at home on school holidays, I�ve been running some errands with her in tow. Today I had two great examples of customer service from the most unlikely of places � the Family Assistance Office and Westpac bank!
1 � Insider tips from the Family Assistance Office
After submitting a Medicare refund claim in person, I popped across the room to talk to someone about a Family Assistance claim I�d submitted a month ago. The actual submit process was great � it was all done online and, �as I�m already a client, they�ve got all of my details on file already. No need to visit a service centre. But while I was in the neighbourhood, I just thought I�d check up on it. Robyn at Strathpine confirmed that it was in the system waiting for someone at their end to action it, and I didn�t need to do anything else. She said if I hadn�t heard within 2 weeks, to phone them. And then she leaned forward and gave me an inside tip �Phone the call centre & leave your mobile number for a callback, don�t sit on hold in the queue. Don�t let your phone leave your side for the next 24-48hrs. When you see a Blocked number calling, answer it. Our number is always blocked & we don�t call back a second time if you miss us. That will save you having to come back in here on the school holidays with your daughter.�