Business

If your technology stopped working, would your business stop functioning too? Is your business totally reliant on the information stored on your computer systems or could you continue to deliver 95% of your products and services and catch up on the computer work later? No matter which end of this scale your business is at, you will fare much better during a major technology outage if you plan in advance, before it happens. This month we take some of the mystery out of Business Continuity Planning.

Written for the Computer Troubleshooters franchise for distribution to our global client base:

Microsoft�s release of Office 2010 has been somewhat overshadowed by the recent Apple iPad release, however the new version of Office has some fantastic improvements that are worth shouting about. This month, we highlight a few of the features that will make your life easier.

Work better together�� Do you e-mail files for people to review, managing revision numbers and tracking editing changes? Or do you use technology like Google Apps for internet-based sharing and collaboration? With Office 2010, your document can now be shared easily on the internet and edited by multiple people at the same time (for real-time co-authoring). This feature alone may change how teams work together internally and how businesses work with their customers.

If someone else is responsible for the technology in your business, it can feel fantastic that you don�t have to worry about that part of your business operation.� But whether that person is an employee, a freelance computer guy or a larger I.T. support company, the responsibility for this part of your�business still ultimately lies with you.� Here�s�a list of�what all business owners should know about their own computers:1. Administrator passwords�� Local administrator accounts� have full access to make changes to your computers.� If you have a server, there may also be a �domain administrator� account.� Make sure you have a record of these account passwords in a safe place.� If your business provides laptops and mobile phones to your staff, also keep a record of any passwords or PIN numbers that are used to secure these mobile devices (e.g. are prompted for when the device is turned on).� This may seem a bit over the top, but it only takes a disgruntled employee or an issue with your support provider and you can find yourself locked out of your own systems, at the mercy of someone else who knows the passwords when you don�t.� I�ve actually seen I.T. companies refuse to release administrator passwords.� Remember, your information is your property, not theirs.

I should have listened to my husband.

Armed with my shiny new copy of Windows 7, I was keen to install it onto my laptop to see if the claims were true that this new operating system would give my laptop a new lease of life.� �Remember to take an image* of it first�, called hubby.� I logically thought this through and reasoned that all of my important files were in My Documents which is synchronised to our server, therefore there was nothing else on the laptop that I needed to keep.� I even thought about my digital certificate file from the ATO, and remembered that I�d previously made a backup copy of this file on another location on our server.� So, with all of my bases covered, I began to format my hard disk.

So many people I know are cynical about Microsoft�s �Windows Updates� .. that is, if they even know it exists.� Valiant attempts by Microsoft to make these updates deploy automatically (to your internet-connected PC) have hit some snags � the installations don�t always work and sometimes they can even break the functionality of corporate applications.� To ease the headache for system administrators, Microsoft�instituted �Patch Tuesday� .. being the 2nd Tuesday of every month when all the newest, tested updates would be sent out.� This lets systems administrators know when they will be hit and gives them a chance to test the latest updates in a lab against their corporate software programs, before releasing�them into the bigger corporate network.

On most days I love being self-employed.� I like the control I have over how my business operates.� Whilst we�re still only a �micro business� (read: no other �team members� but us), it could be classed by some as a job.� However, I get to set my own salary, my own hours, my own work location, what products & services I offer, how I market & advertise and which customers I will (or won�t) deal with.

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Business

Planning the survival of your business

Office 2010 � great new features!

The 5 things YOU must know about your business�s computers

The trials & tribulations of a digital certificate file (aka why you should listen to your husband)

Windows Updates? Why bother?

Dear Mr Bank Manager (aka the ballad of the self-employed)