What are we selling?

I’ve picked up a great book called ‘Stop bitching, start pitching’ by Marty Kellard & Ian Elliot.  It’s forced me to really stop and think about how we pitch our managed service product, B.E.S.T.  They claim it’s not enough to have the best solution and the best sales message for it.  Instead you really have…

Storage in the Australian SMB Space

Day 2 of the New Zealand Computer Troubleshooters conference was full of very talented kiwis highlighting open source, retail shops/service centres, and job management systems.  James Caldwell didn’t have to try very hard to remind us why we love AVG (especially when they sponsored the Friday night mini-golf/spit roast dinner/drinks/prizes & more drinks). But the topic that really…

Is your critical information really deleted?

Title=thought provoking question that came from our friends at Kroll On Track during day 1 of the New Zealand Computer Troubleshooters conference – delete or even disk format does not permanently remove data.  Kroll’s fancy data recovery program can get some very interesting data (i.e. credit card numbers etc) of ‘blank’ hard disks … just…

Managed services?

There’s a new phrase slowly rumbling through the computer support industry in Australia – managed services.  It’s being helped along by companies like Kaseya, who are trying to convince every one-man-band computer guy that they can earn truckloads by using the Kaseya product.  Problem is, your technology tool of choice is only one small piece…