Business

Find me at Microsoft Summit Sydney 2017

Want to know a productivity hack to tidying up all those loose ends? � Schedule some time away from the office. There�s no motivation like an immovable deadline!

Next week I�m travelling to Sydney for three Microsoft events. This time I�ve booked an AirBnB and the family are coming with me. I�m looking forward to some quality time with them, when I�m not mingling with my tech friends.

You�ll find me:

Microsoft 365 Business � not a rebrand or a marketing wrapper

After the announcement of Microsoft 365, I�d pushed it into the �look at this�later� pile. A recent Microsoft presentation at a reseller event�flicked the switch for me on how Microsoft 365 Business�could really help SMBs who are still stuck on Windows 7 or Windows 8, and how the device management can help with Macs, Android and iOS.

I blogged about my thoughts for 24�7 IT Connection:�https://24x7itconnection.com/2017/10/17/microsofts-strong-smb-story-with-microsoft-365-business/

If you�re looking for more technical information on Microsoft 365, here are blogs from some fellow Microsoft MVPs. If you have any other good resources, feel free to leave them in the comments:

Calling all SMB Innovators � Where are you?

Warning: This is an opinion piece and quite honestly, a rant. You have been warned.

Our business has been supporting the technology needs of SMBs for 12 years now, after we stepped out of the corporate world. The early years were comparatively easy � a business wanted I.T. support, we�d upgrade a server or two to newer software and bigger hardware and the addition of remote monitoring and management tools consolidated our efforts across our customer base. Nothing really extraordinary there.

When business & IT collide.

I had the pleasure of showing a team the features of their new CRM software. Have I lost you yet with how boring that sentence is? Fortunately the reality was far from boring.

To me�� the CRM system is a plugin to a Joomla website. There are some bits I can configure & some bits I can�t (especially as I�m not the Joomla site admin nor do I ever ever want to be.
To the business owner�� the system means no more monthly fees to a Cloud CRM system. This one off purchase will last her for at least 3 years and will handle the growth she is expecting. It�s also one place to see how her sales pipeline is looking & to get instant access to the conversations had with & information that�s been provided to her customers & prospective customers.
To the team members�� this is a �central console�, one place to get a picture of what they have on the go and what others are working on too.

Why I�ll never have a Filing pile again.

This post is going to be short & sweet, as a grocery list is staring at me & the school pickup is also looming. Being self-employed means sneaking into the supermarket BEFORE pickup, so as not to drag two kids through it afterwards & it take ten times longer. But hey, if Seth Godin can write short daily posts, so can I (just don�t expect them daily)!

A business expert once said �do your filing once, each week�. Another business expert said �never handle a piece of paper more than 3 times�. I tried the former, and ended up with a pile called �Filing� that NEVER got emptied, no matter how much I tried to convince myself that it was the perfect Friday job with some great music playing loudly.

Customer service according to your bank

I�ve had two reasons on two seperate days to�actually step foot inside a bank branch. This is most unusual, being an electronic payment kind of girl. The customer service I received has been rattling around in my brain as a blog post and refuses to let me get any sleep until I unleash it. I don�t think it�s going to sway your opinion about banks in general, but from a customer service point of view it is kind of interesting to put it under a microscope and analyse it.Branch�1: The cheque and the change of PIN number

To the cloud .. or not? (A personal account)

This isn�t intended as a comprehensive argument on how to evaluate if Cloud Computing is right for you or not. �I�ve written it to show where we use Cloud Computing in our own business, and where we don�t. �As most of my readers aren�t IT Providers, you may find something relevant in this, or you may not. �But I�m a firm believer in recommending the best solution to a client for their individual needs, so our own decision on Cloud Computing has been based on our current business needs.

Technology considerations for your new startup business

If you�re thinking about starting a business (congratulations!!), then technology might be the very last consideration on your mind.� With a long list of tasks in front of you (like getting a logo and stationery designed, finding an office, and working out your marketing plan), you may just requisition your home computer to start running your new business.��Let�s�look at some of your very first technology decisions.

New computer or your home PC?�� For a while, your home computer may be adequate to handle the necessities of your business.� However, if your computer time is conflicting with the children�s need to surf the internet for their homework, it may be time to consider a dedicated business computer.� Study any system specifications carefully and check the manufacturer�s websites.� Many �cheap� retail deals are superseded models, cannot be upgraded easily or may not connect to a bigger computer network, which will all be important as you grow.� Also, talk to your accountant about any tax benefits that may be gained from leasing instead of purchasing your IT assets.

Tracking sales opportunities

If you�ve ever heard the term �CRM� thrown around, be warned ��Customer Relationship Management�is about a whole lot more than just installing some software.

On a small business scale where you are both �cook and bottle washer�, or you may have one staff member who is focussed on sales, Microsoft�s Business Contact Manager may be an easy way to get started.

Integrated into Outlook, it let�s you load contacts and opportunities, assign which stage of the sales process they are at, and link any email communication to their BCM record.� Then you can see some nice little graphs re how many opportunites (and what dollar value) you�have in your sales funnel at each stage.