Outlook cannot log on. Verify you are connected to the network.

Thu, 02 Feb 2017 04:39:40 +0000

I?ve seen this great little error occur with Microsoft Outlook 2016. It?s so great that even completely uninstalling Office 365 ProPlus and reinstalling it doesn?t get rid of the error. This is on Windows 10 with the latest operating system updates applied.

?Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.?

Why the I.T. guy hates the Cloud

Mon, 30 May 2016 04:51:11 +0000

For small businesses, Cloud solutions seem to deliver innovation, productivity and profitability with ease.

You don�t have to sit around and wait for the �I.T. guy� to install something on a server, then install something else on your computer. It�s all enabled by just signing up to a service in your web browser and entering your credit card number. The secure access, reliability and backups are all handled behind the scenes.

Outlook 2016 Attach File menu disappears

Wed, 20 Apr 2016 05:02:51 +0000

We?ve seen some strange ?attach file? behaviour in Outlook 2016 installed via Office 365 ProPlus.

Specifically, when you click on the Attach File icon, the dropdown menu of Recent Items and other locations disappears, rolling back up. You can?t actually attach a file.

This behaviour appears when Outlook updates the Recent Items list.

Office 365: Mail page blank in Firefox, shows �Continue� on tab

Tue, 15 Dec 2015 05:19:24 +0000

Blogging this one from a colleague in case anyone else hits the same symptoms.

User was logging�into Mail in Office 365 using Firefox.

The page was completely blank.

Instead of the browser tab label saying Mail � Username it just said CONTINUE.

Worked correctly in Internet Explorer.

Could access the same Office 365 account correctly from another computer on the network using Firefox.

Troubleshooting things that didn�t work:

Opening Firefox in safe mode
Resetting Firefox to defaults
Clearing cache
Deleting cookies
Removing save password

The fix was to create a new Firefox user profile:

The problem with Partners

Mon, 26 Oct 2015 05:38:08 +0000

As a �partner� in the �channel� (just imagine the air quotes), I�m going to�stand on my soapbox and have a little chat about the role that we play in making software & hardware companies successful. Yeah, that totally sounded conceited, but follow along with me here.

There are so many facets to this chat that this post won�t be published in its original form. It�s going to take time to organise these thoughts into a logical sequence that flows, because the partner relationship is not a simple conversation.

Outlook 2013 changes account from Office 365 to old on premise Exchange server

Thu, 05 Mar 2015 05:55:46 +0000

When you have a problem once and you can reset everything, it?s annoying. But usually it?s quicker than getting to the root cause of exactly why it happened. When the same problem occurs a month later, it?s time to find the root cause.In this case, my Outlook 2013 randomly decides to stop connecting to Office 365 and changes my?email account settings back to our old,?defunct?Exchange server. The telltale sign is when Outlook refuses to connect and repeatedly prompts for my user credentials (yes I did type in my password correctly). The only way to fix it seems to be to set up a new Outlook profile and reconnect to Office 365. Talk about?frustrating. We?d done all the necessary steps during the migration (including adding the correct autodiscover dns records) and had run happily for months before this issue appeared. And lucky me, it was only happening on my computer.

Cloud Myth #1 � It�s bulletproof

Mon, 21 Jul 2014 06:11:33 +0000

I�ve seen a few discussions amongst the Australian IT community recently from people who are very anti-Cloud. Aside from privacy concerns (NSA access to data centres not located in Australia) and Internet infrastructure concerns (yes, many businesses still have pitiful Internet speeds), the next favourite objection involves every time a Cloud service has ever has an outage.

Microsoft�s Office 365 service didn�t help my cause today with a 3hr�degradation in service, where emails couldn�t be sent or received for a number of customers. When the service was restored though, all the emails caught up.

550 not permitted to relay error sending to new Office 365 email accounts

Wed, 23 Apr 2014 06:19:42 +0000

An IT technician migrated a customer over to Office 365, including using the hosted Microsoft Exchange service for email. He followed the right steps, verified their own domain name, adjusted the MX record and added the right SPF entry.

However, some people sending to this email domain were receiving a delivery failure report error (though some people could send to them successfully):
SMTP error from remote mail server after RCPT TO::
host recipientdomain.com [223.99.99.99]: 550-Please turn on SMTP Authentication in your mail client.
550-delivery5.spamserver.com [116.99.99.99]:54447 is not permitted to relay
550 through this server without authentication.

Office 365 on Sonia Cuff