Tracking sales opportunities

If you�ve ever heard the term �CRM� thrown around, be warned ��Customer Relationship Management�is about a whole lot more than just installing some software.

On a small business scale where you are both �cook and bottle washer�, or you may have one staff member who is focussed on sales, Microsoft�s Business Contact Manager may be an easy way to get started.

Integrated into Outlook, it let�s you load contacts and opportunities, assign which stage of the sales process they are at, and link any email communication to their BCM record.� Then you can see some nice little graphs re how many opportunites (and what dollar value) you�have in your sales funnel at each stage.

http://office.microsoft.com/en-au/contactmanager/HA101656361033.aspx

Just remember to ensure that your BCM database is being backed up!

-SCuff