Quickbooks crashes on reconcile reports or saving as PDF

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Do you know the saying about builder�s houses? It refers to tradies that are so busy repairing other people�s places that their own home has a few things that need attention, but they never make the time to fix. IT people have the same issue with their own computers. I�d been putting up with a problem in Quickbooks Pro 2012-2013 for some time and finally decided to research it.

When my bookkeeper reconciled the accounts & wanted to print the reports, Quickbooks would hang. Same symptom if I tried to save an invoice as a PDF (using the inbuilt QB feature, not a third party PDF printer). My computer is running Windows 7 64-bit.

Your errors may include:

  • Could not print to printer. Check your printer selection. Printing may have been cancelled from another program�
  • QuickBooks PDF Converter Activation Error -20: You cannot print directly to the QuickBooks PDF Converter. Try using QuickBooks Save as PDF menu option or Activation error. Printer not activated. Error code -20.
  • The device is not ready.
  • QuickBooks could not save your form as a PDF file.
  • Unable to save as PDF.
  • Other .PDF file-related errors may occur when you email transactions.
  • QuickBooks stops responding when you try to reconcile accounts.

I knew if I went into the queue for the Quickbooks V303 PDF Converter, I�d see the document sitting in an Error state. If I deleted it from the queue, Quickbooks would become responsive again and carry on.

The fix is actually pretty straightforward. It involves creating a new local port for the printer, rebooting, and setting the Run As Administrator & Compatability options for the program. If that sounds like German, here are the detailed instructions from Reckon:�http://www.quicken.com.au/kb/issue_view.asp?ID=3577

Just completeing Stage 1 did the trick for me. Finally. I should have fixed it months ago!

-SCuffy