If you’ve ever heard the term ‘CRM’ thrown around, be warned … Customer Relationship Management is about a whole lot more than just installing some software. On a small business scale where you are both ‘cook and bottle washer’, or you may have one staff member who is focussed on sales, Microsoft’s Business Contact Manager may be…
Managed Services Contract Signup Incentive
In talking to customers about managed services, we’re finding they are sometimes procrastinating in making a decision – we’re not getting a no but we’re not getting a yes yet either. Proactive support and maintenance doesn’t seem to have enough urgency on it for people to make a decision quickly. So, we thought we’d put…
Windows Live Messenger & AVG 8
Another tale from the trenches .. that being my own personal experience on my PC! Windows Live Messenger refusing to sign in, giving an 8100030d error. Most suggestions include regsrv32 commands to reregister dll files, resetting modems etc, nothing which worked on Vista for me. Until I remembered that Tony had recently upgraded my software…
What are we selling?
I’ve picked up a great book called ‘Stop bitching, start pitching’ by Marty Kellard & Ian Elliot. It’s forced me to really stop and think about how we pitch our managed service product, B.E.S.T. They claim it’s not enough to have the best solution and the best sales message for it. Instead you really have…
Storage in the Australian SMB Space
Day 2 of the New Zealand Computer Troubleshooters conference was full of very talented kiwis highlighting open source, retail shops/service centres, and job management systems. James Caldwell didn’t have to try very hard to remind us why we love AVG (especially when they sponsored the Friday night mini-golf/spit roast dinner/drinks/prizes & more drinks). But the topic that really…
Is your critical information really deleted?
Title=thought provoking question that came from our friends at Kroll On Track during day 1 of the New Zealand Computer Troubleshooters conference – delete or even disk format does not permanently remove data. Kroll’s fancy data recovery program can get some very interesting data (i.e. credit card numbers etc) of ‘blank’ hard disks … just…