I’ve always been very vigilant about watching the transactions that appear on my credit card, which is even easier to do when you can view them online via internet banking before they disappear off to your paper statement copy. Fortunately the fraud department at my business bank is just as vigilant, stopping a transaction from…
Not-quite-Internet Banking
As a business owner, I rely on internet banking to work every day (and every night). It sure beats the way that many businesses used to work – collecting daily statements from the bank each morning. So, when internet banking goes bad (and only on your computer .. not one of those lovely ‘service is not available’…
Tracking sales opportunities
If you’ve ever heard the term ‘CRM’ thrown around, be warned … Customer Relationship Management is about a whole lot more than just installing some software. On a small business scale where you are both ‘cook and bottle washer’, or you may have one staff member who is focussed on sales, Microsoft’s Business Contact Manager may be…
Managed Services Contract Signup Incentive
In talking to customers about managed services, we’re finding they are sometimes procrastinating in making a decision – we’re not getting a no but we’re not getting a yes yet either. Proactive support and maintenance doesn’t seem to have enough urgency on it for people to make a decision quickly. So, we thought we’d put…
Windows Live Messenger & AVG 8
Another tale from the trenches .. that being my own personal experience on my PC! Windows Live Messenger refusing to sign in, giving an 8100030d error. Most suggestions include regsrv32 commands to reregister dll files, resetting modems etc, nothing which worked on Vista for me. Until I remembered that Tony had recently upgraded my software…
What are we selling?
I’ve picked up a great book called ‘Stop bitching, start pitching’ by Marty Kellard & Ian Elliot. It’s forced me to really stop and think about how we pitch our managed service product, B.E.S.T. They claim it’s not enough to have the best solution and the best sales message for it. Instead you really have…